Hospitality Management

Owners have always had to rely on the efforts and goodwill of hotel management groups to manage the day-to-day operation of a hotel without, in most cases having the benefit of experienced representation and input. As a result, many hotel investments are regarded as poor investments because of a lower ROI (return on investment) to the owner. Actually, an improved profit which is definitely achievable remains hidden and unavailable to the owner.

ESM Vietnam is staffed by hotel professionals skilled at identifying profit potential and extracting it for the benefit of the owner. ESM Vietnam will not manage the day-to-day operations of the hotel; it will supervise the management company, provide the highest quality pooled professional resource which is capable of discovering new profit opportunities, cost savings and operational advantages. ESM Vietnam will achieve the owner's aims and at the same time maintain a harmonious and professional relationship with the operator.

 

ESM Vietnam  is a highly experienced and diverse groups of consultants that specializes in hotel and resort development.  Our consultants approach toward strategic planning and performance management allows our clients to achieve breakthrough success through the implementation of cutting-edge operations and marketing solutions.

We provide hotel, resort operation assistance including: Front of the house/ Heart of the house/ Back of the house

 Technical

Managerial

 

  • Able to perform supervised associates’ duties
  • Knowledge of SOPs and LSOPs
  • Knowledge of inventory controls
  • Basic cost management skills
  • Knowledge of standards and safety skills
  • Customer Service skill

 

  • Provides constructive coaching and counseling
  • Interviews, hires, orients, and develops associates
  • Conducts associate performance appraisals
  • Develops work schedules Receives, delegates and follows-up on associate and customer inquiries
  • Manages the quality process in areas of customer service and associate satisfaction
  • Fosters teamwork and communicates openly